{"id":2249,"date":"2018-11-01T14:21:28","date_gmt":"2018-11-01T18:21:28","guid":{"rendered":"http:\/\/www.actionti.com\/publications\/innovation-et-secteur-public-un-ingredient-secret%e2%80%89\/"},"modified":"2018-11-01T14:21:28","modified_gmt":"2018-11-01T18:21:28","slug":"innovation-et-secteur-public-un-ingredient-secret%e2%80%89","status":"publish","type":"post","link":"https:\/\/actionti.com\/en\/publications\/innovation-et-secteur-public-un-ingredient-secret%e2%80%89\/","title":{"rendered":"Innovation et secteur public\u00a0: un ingr\u00e9dient secret\u2009?"},"content":{"rendered":"<p style=\"text-align: justify;\">Loin d\u2019\u00eatre cynique, l\u2019univers des technologies a entrepris d\u2019investir le secteur public et d\u2019y insuffler une bonne dose de cr\u00e9ativit\u00e9. Aussi, il n\u2019est plus rare de parler de ville intelligente, de syst\u00e8me d\u2019information int\u00e9gr\u00e9 et de gouvernance des donn\u00e9es lorsque l\u2019on d\u00e9ambule dans les corridors de l\u2019\u00c9tat. Par le fait m\u00eame, les \u00c9tats investissent des milliards de dollars en technologie.<\/p>\n<p style=\"text-align: justify;\">Il faut dire que l\u2019enjeu est de taille pour les gouvernements. Non seulement l\u2019int\u00e9gration des technologies aux services publics est align\u00e9e avec les attentes des citoyens, mais elle constitue aussi une question d\u2019efficience et d\u2019efficacit\u00e9, voire de l\u00e9gitimit\u00e9. Apr\u00e8s tout, pourquoi soutenir un \u00c9tat qui ne serait pas en mesure de faire ce qu\u2019Amazon, Apple ou Google font depuis des ann\u00e9es\u2009? Pour y arriver, de nombreuses administrations publiques, dont le gouvernement du Qu\u00e9bec, ont r\u00e9alis\u00e9 des investissements importants en faisant appel aux technologies, mais aussi en respectant la dimension humaine des services et de la gestion publics. Le <em>design<\/em> des services publics offre ainsi un potentiel nouveau, mais encore faut-il savoir le comprendre pour pouvoir l\u2019exploiter.<\/p>\n<p style=\"text-align: justify;\">Comme elles l\u2019ont fait dans le domaine du commerce et de la consommation, les technologies ont un effet structurant sur la relation qu\u2019entretiennent les \u00c9tats avec les citoyens. Cela demande donc un changement plus profond qu\u2019un simple appel d\u2019offres pour choisir un fournisseur de solutions\u2026 particuli\u00e8rement lorsque l\u2019on parle de transparence et de gouvernement ouvert. Ainsi, <a href=\"http:\/\/cerberus.enap.ca\/Telescope\/docs\/Index\/Vol_19_no_2\/TELV19no2_innovation.pdf\">selon la chercheure Eva Sorensen de l\u2019Universit\u00e9 du Danemark<\/a>\u00a0: <em>[\u2026] les efforts consentis afin d\u2019augmenter la capacite\u0301 du secteur public a\u0300 mettre en \u0153uvre des projets de collaboration innovante en matie\u0300re de politiques ne\u0301cessitent le de\u0301veloppement d\u2019un nouveau ro\u0302le pour les politiciens<\/em>.\u00a0On doit, par cons\u00e9quent, se rappeler que l\u2019innovation n\u2019est pas qu\u2019un re\u0301sultat; il s\u2019agit avant tout d\u2019un processus. Pour les pouvoirs publics, cela met en sc\u00e8ne obligatoirement une diversite\u0301 d\u2019acteurs qui doivent composer avec les contraintes de la gestion de l\u2019\u00c9tat. Il faut donc savoir comment embrasser cette complexit\u00e9 \u2013 qui peut \u00eatre l\u2019ingr\u00e9dient secret de la r\u00e9ussite \u2013 et la transformer en atout, tant pour les administrateurs de l\u2019\u00c9tat que pour les entreprises du secteur des technologies.<\/p>\n<p style=\"text-align: justify;\">Pour aborder ce sujet, le comit\u00e9 organisateur de <a href=\"http:\/\/jiq.actionti.com\/\">la JIQ<\/a> a choisi <a href=\"https:\/\/www.albany.edu\/news\/experts\/14269.php\">Theresa Pardo, directrice du Center for Technology in Governement de l\u2019Universit\u00e9 d\u2019\u00c9tat de New York<\/a> pour pr\u00e9senter une conf\u00e9rence sur l\u2019innovation dans le secteur gouvernemental am\u00e9ricain. Bien que les investissements soient importants, les technologies dans le secteur public sont rarement, toute proportion gard\u00e9e, l\u2019objet d\u2019\u00e9tudes de la part de chercheurs universitaires. Avec plus de 125 publications sur le sujet, madame Pardo est sans aucun doute de ceux qui ont d\u00e9cid\u00e9 de rem\u00e9dier \u00e0 la situation et de documenter la performance des diff\u00e9rentes initiatives. Du nouveau service\u00a0311 de Philadelphie jusqu\u2019aux syst\u00e8mes de collaboration entre les diff\u00e9rents paliers de gouvernement, en passant par les facteurs de succ\u00e8s des \u00ab\u2009gouvernements en ligne\u2009\u00bb, la professeure aborde ainsi des cas pratiques, mais aussi les fondements m\u00eames du potentiel innovant des technologies dans le secteur public.<\/p>\n<p style=\"text-align: justify;\">Reconnue \u00e0 l\u2019\u00e9chelle mondiale comme \u00e9tant l\u2019une des personnes plus influentes en ce qui a trait aux gouvernements num\u00e9riques, madame Pardo travaille \u00e9troitement avec les \u00e9quipes provenant de plusieurs secteurs, et souvent, de plusieurs disciplines, pour appliquer au secteur public les recherches et les approches en r\u00e9solution de probl\u00e8me. Au confluent des politiques, du management et de la technologie, son approche profite notamment du soutien des Nations-Unies et de la Banque Mondiale, et s\u2019appuie sur les concepts du gouvernement ouvert, des donn\u00e9es ouvertes, du gouvernement en ligne, des technologies mobiles et de la dimension humaine de la livraison des services.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Loin d\u2019\u00eatre cynique, l\u2019univers des technologies a entrepris d\u2019investir le secteur public et d\u2019y [&hellip;]<\/p>\n","protected":false},"author":29672,"featured_media":1562,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[62],"class_list":["post-2249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Innovation et secteur public\u00a0: un ingr\u00e9dient secret\u2009? 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