{"id":2283,"date":"2020-05-19T16:03:37","date_gmt":"2020-05-19T20:03:37","guid":{"rendered":"http:\/\/www.actionti.com\/publications\/cybersecurite-mieux-communiquer-a-la-suite-dune-fuite-de-donnees\/"},"modified":"2020-05-19T16:03:37","modified_gmt":"2020-05-19T20:03:37","slug":"cybersecurite-mieux-communiquer-a-la-suite-dune-fuite-de-donnees","status":"publish","type":"post","link":"https:\/\/actionti.com\/en\/publications\/cybersecurite-mieux-communiquer-a-la-suite-dune-fuite-de-donnees\/","title":{"rendered":"Cybers\u00e9curit\u00e9 : mieux communiquer \u00e0 la suite d\u2019une fuite de donn\u00e9es"},"content":{"rendered":"<h4><a href=\"https:\/\/www.linkedin.com\/in\/jbaudry\/\" target=\"_blank\" rel=\"noopener\">Par Julien Baudry<\/a><\/h4>\n<p>[Cet article a initialement \u00e9t\u00e9 publi\u00e9 le 29 mai 2019]<\/p>\n<p>Qu\u2019elles soient provoqu\u00e9es par une erreur humaine ou par une personne mal intentionn\u00e9e, les fuites de donn\u00e9es personnelles, et donc confidentielles, peuvent nuire consid\u00e9rablement \u00e0 la r\u00e9putation d\u2019une organisation. Aux \u00c9tats-Unis, des fuites de donn\u00e9es sont notamment \u00e0 l\u2019origine de la d\u00e9valuation du titre boursier d\u2019entreprises comme Target et Equifax. La raison de cela est simple\u00a0: les consommateurs jugent s\u00e9v\u00e8rement les entreprises qui ne sont pas en mesure de pr\u00e9server la confidentialit\u00e9 de leurs donn\u00e9es personnelles. En r\u00e9sum\u00e9\u00a0: ils perdent confiance.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Une obligation de r\u00e9sultat <\/strong><\/h3>\n<p>Un nombre important d\u2019entreprises sont, dans les faits, victimes d\u2019une fuite de donn\u00e9es. La pr\u00e9sence de diff\u00e9rents syst\u00e8mes de cybers\u00e9curit\u00e9, de campagnes de pr\u00e9vention ou encore d\u2019efforts significatifs pour d\u00e9tecter les comportements douteux ne permet pas d\u2019atteindre le risque z\u00e9ro. Pourtant, si une entreprise faillit \u00e0 prot\u00e9ger les donn\u00e9es de ses clients, si elle n\u2019est pas en mesure de r\u00e9sister aux multiples cyberattaques qui la ciblent\u2026 elle demeure, aux yeux du public, la principale responsable de cette situation.<\/p>\n<p>Aussi, est-il pr\u00e9f\u00e9rable de se pr\u00e9munir contre une telle situation, non seulement en g\u00e9rant comme il se doit les donn\u00e9es de l\u2019organisation, mais aussi en communiquant constamment sur cette menace. Bien s\u00fbr, il ne s\u2019agit pas de s\u2019afficher comme une cible, mais plut\u00f4t de signifier \u00e0 ses employ\u00e9s, \u00e0 ses partenaires et \u00e0 ses clients que son entreprise est non seulement consciente de cette menace, mais aussi que leurs comportements peuvent avoir un impact d\u00e9terminant sur la s\u00e9curit\u00e9 des donn\u00e9es. Celle-ci, tout comme la cybers\u00e9curit\u00e9, est rarement la responsabilit\u00e9 d\u2019une seule personne ou d\u2019une seule entreprise. Pour que cela soit l\u2019affaire de tous, il faut donc informer, sensibiliser et soutenir les comportements qui permettent de r\u00e9duire les risques. Tout en \u00e9tant responsable des r\u00e9sultats, une entreprise port\u00e9e par la perception qu\u2019elle a fait tout ce qu\u2019elle pouvait faire pour pr\u00e9venir une menace sera en meilleure situation pour maintenir la confiance de ses parties prenantes.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Que faire lorsque l\u2019in\u00e9vitable se produit\u2009? <\/strong><\/h3>\n<p>Malgr\u00e9 tout cela, il arrive que l\u2019in\u00e9vitable se produise. Aussi, dans ces cas, les organisations qui sont sous comp\u00e9tence canadienne ont maintenant l\u2019obligation d\u2019aviser les individus concern\u00e9s d\u2019une telle situation. Certaines entreprises ont r\u00e9ussi \u00e0 faire passer sous le radar des fuites massives de donn\u00e9es, alors que d\u2019autres ont fait l\u2019objet d\u2019un v\u00e9ritable proc\u00e8s. Afin de ne pas jouer aux d\u00e9s avec votre r\u00e9putation, voici quelques conseils pour survivre\u00a0:<\/p>\n<ul>\n<li><strong>Communiquez un message simple\u00a0et utilitaire<\/strong>. Au moment de d\u00e9voiler une perte de donn\u00e9es, il est pr\u00e9f\u00e9rable de viser un maximum d\u2019efficacit\u00e9 et de communiquer avec un langage simple et utilitaire. Aussi, avant de se confondre en excuse, il faut surtout fournir des informations claires et compr\u00e9hensibles par le commun des mortels pour que les personnes affect\u00e9es puissent, par exemple, modifier un mot de passe (dans le cas de <em>B2C<\/em>) ou informer leurs propres clients (dans le cas de <em>B2B<\/em>).<\/li>\n<li><strong>Prenez vos responsabilit\u00e9s.<\/strong> \u00catre responsable, c\u2019est aussi signifier clairement que l\u2019on souhaite tout faire pour g\u00e9rer la menace, mais surtout pour faire en sorte que cela ne se reproduise jamais. Si vos syst\u00e8mes et votre \u00e9quipe TI n\u2019ont pas permis d\u2019enrayer la menace et que vous ne vous dites pas responsable de la perte des donn\u00e9es que l\u2019on vous a confi\u00e9es, alors pourquoi devrait-on encore vous faire confiance\u2009?<\/li>\n<li><strong>Soyez \u00e0 l\u2019\u00e9coute et\u2026 informez<\/strong>. En plus d\u2019effectuer une veille des m\u00e9dias traditionnels, des m\u00e9dias sociaux et des messages adress\u00e9s au service \u00e0 la client\u00e8le, soyez \u00e0 l\u2019\u00e9coute de la r\u00e9action de vos parties prenantes. Celle-ci d\u00e9terminera si vous avez bel et bien r\u00e9tabli leur confiance. Une information erron\u00e9e qui circule peut \u00eatre corrig\u00e9e\u2009; des communications fr\u00e9quentes et r\u00e9guli\u00e8res t\u00e9moignent aussi de votre volont\u00e9 de prendre vos responsabilit\u00e9s. Outre les courriels, une ligne t\u00e9l\u00e9phonique peut \u00eatre r\u00e9serv\u00e9e pour une r\u00e9ponse personnalis\u00e9e aux plus inquiets, par exemple.<\/li>\n<\/ul>\n<p>Enfin, n\u2019oubliez pas que la d\u00e9fense constitue la meilleure contre-attaque. Aussi, il est important de se pr\u00e9parer et de pr\u00e9voir des outils qui pourront facilement \u00eatre adapt\u00e9s si une situation similaire se reproduisait. Se parer au pire permet d\u2019\u00e9conomiser un temps qui risque d\u2019\u00eatre vital au moment d\u2019une fuite de donn\u00e9es. Des messages types, une proc\u00e9dure de communication, et surtout, une gouvernance claire font partie de cette pr\u00e9paration. Lorsqu\u2019il s\u2019agit de prot\u00e9ger sa r\u00e9putation, aucune minute n\u2019est gaspill\u00e9e si elle est investie dans ces actions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Par Julien Baudry [Cet article a initialement \u00e9t\u00e9 publi\u00e9 le 29 mai 2019] Qu\u2019elles [&hellip;]<\/p>\n","protected":false},"author":29672,"featured_media":1614,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[62],"class_list":["post-2283","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cybers\u00e9curit\u00e9 : mieux communiquer \u00e0 la suite d\u2019une fuite de donn\u00e9es | R\u00e9seau Action TI<\/title>\n<meta name=\"robots\" content=\"index, follow, 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