{"id":2286,"date":"2019-06-11T15:23:55","date_gmt":"2019-06-11T19:23:55","guid":{"rendered":"http:\/\/www.actionti.com\/publications\/les-ti-au-service-du-service-client%e2%80%89\/"},"modified":"2019-06-11T15:23:55","modified_gmt":"2019-06-11T19:23:55","slug":"les-ti-au-service-du-service-client%e2%80%89","status":"publish","type":"post","link":"https:\/\/actionti.com\/en\/publications\/les-ti-au-service-du-service-client%e2%80%89\/","title":{"rendered":"Les TI au service\u2026 du service client\u2009!"},"content":{"rendered":"<p style=\"text-align: justify;\">La qualit\u00e9 du service \u00e0 la client\u00e8le indique bien souvent la diff\u00e9rence entre une entreprise qui conna\u00eet du succ\u00e8s et une autre qui peine \u00e0 survivre. C\u2019est d\u2019autant plus v\u00e9ridique dans des domaines o\u00f9 le niveau de comp\u00e9tition entre les diff\u00e9rentes entreprises est extr\u00eamement \u00e9lev\u00e9 et que chacune d\u2019entre elles tente de sortir du lot et de se d\u00e9marquer. Un client ayant v\u00e9cu une bonne exp\u00e9rience avec le personnel, le site Web ou le produit aura fortement tendance \u00e0 vouloir acheter le service ou le produit \u00e0 nouveau.<\/p>\n<p style=\"text-align: justify;\">Lors de la <strong><a href=\"https:\/\/www.actionti.com\/calendrier\/grande-soiree-des-octas-2019\/\" target=\"_blank\" rel=\"noopener\">Grande soir\u00e9e des OCTAS 2019<\/a><\/strong>, qui a eu lieu le 5 juin dernier, nous avons r\u00e9compens\u00e9 des entreprises d\u00e9sireuses de bonifier l\u2019exp\u00e9rience de leurs clients en pla\u00e7ant \u00e0 l\u2019avant-plan l\u2019am\u00e9lioration de leur service \u00e0 la client\u00e8le. Cette intention de mieux servir s\u2019est d\u00e9clin\u00e9e de diff\u00e9rentes fa\u00e7ons dans les organisations laur\u00e9ates.<\/p>\n<p style=\"text-align: justify;\">Prenez par exemple <strong>iA Groupe financier<\/strong>, qui a remport\u00e9 les honneurs dans la cat\u00e9gorie <em>Grande entreprise (20 employ\u00e9s ou moins sur le projet)<\/em>. Son objectif \u00e9tait bien simple\u00a0: favoriser un sentiment de proximit\u00e9 et un meilleur accompagnement pour ses clients. On a donc d\u00e9velopp\u00e9 un assistant virtuel propuls\u00e9 par l\u2019intelligence artificielle qui permet d\u2019explorer des fa\u00e7ons plus naturelles d\u2019interagir avec les clients afin de les aider \u00e0 faire les bons choix pour leur avenir financier. La transformation num\u00e9rique de l\u2019entreprise d\u00e9montre son d\u00e9sir d\u2019innovation, ce qui s\u2019inscrit dans les valeurs du R\u00e9seau ACTION TI.<\/p>\n<p style=\"text-align: center;\"><strong><em>\u00ab\u2009Le fait d\u2019\u00eatre en lice aux OCTAS d\u00e9montre clairement que nous avons franchi une \u00e9tape importante de notre transformation num\u00e9rique et nous motive \u00e0 aller encore plus loin dans l\u2019innovation.\u2009\u00bb &#8211; L\u2019\u00e9quipe du produit Assistant virtuel iA<\/em><\/strong><\/p>\n<p style=\"text-align: justify;\">L\u2019entreprise montr\u00e9alaise <strong>exagens<\/strong> a, quant \u00e0 elle, d\u00e9velopp\u00e9 un agent conversationnel num\u00e9rique qui porte le nom de Max, et qui se comporte comme un conseiller financier. Sa mission principale est bien simple\u00a0: engager les utilisateurs des plateformes existantes d\u2019une institution financi\u00e8re de fa\u00e7on empathique et convaincante afin de favoriser leur loyaut\u00e9 et leur r\u00e9tention. Cette solution est adapt\u00e9e \u00e0 la r\u00e9alit\u00e9 des nouvelles g\u00e9n\u00e9rations et est synonyme d\u2019inventivit\u00e9 et d\u2019innovation.<\/p>\n<p style=\"text-align: justify;\">Le projet de l\u2019entreprise <strong>Konek.ai<\/strong>, r\u00e9compens\u00e9 dans la cat\u00e9gorie <em>PME (10 employ\u00e9s ou moins sur le projet)<\/em>, permet \u00e9galement aux entreprises de mieux servir leurs clients. Sa plateforme novatrice a pour objectif de r\u00e9volutionner le domaine h\u00f4telier et touristique en jumelant donn\u00e9es et technologie. Elle permet notamment aux h\u00f4teliers de r\u00e9duire leurs co\u00fbts et d\u2019avoir acc\u00e8s aux donn\u00e9es sur les visiteurs en regroupant tous les services technologiques essentiels. De quoi am\u00e9liorer grandement l\u2019exp\u00e9rience client des h\u00f4tels ayant choisi de se doter de cet outil.<\/p>\n<p style=\"text-align: center;\"><strong><em>\u00ab\u2009Comprendre mieux ses visiteurs, c\u2019est une occasion pour l\u2019h\u00f4telier de pouvoir personnaliser son offre, de mieux l\u2019adapter et de devenir plus comp\u00e9titif.\u2009\u00bb &#8211; L\u2019\u00e9quipe de Konek.ai<\/em><\/strong><\/p>\n<p style=\"text-align: justify;\">Quand il est question de lier technologie et am\u00e9lioration du service \u00e0 la client\u00e8le, le Qu\u00e9bec regorge de talents. Chaque ann\u00e9e, le R\u00e9seau ACTION TI souligne l\u2019excellence parmi ceux-ci \u00e0 l\u2019occasion de la Grande Soir\u00e9e des OCTAS.<\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"https:\/\/www.actionti.com\/calendrier\/grande-soiree-des-octas-2019\/\" target=\"_blank\" rel=\"noopener\">Cliquez ici<\/a><\/strong> pour plus d\u2019information ou pour avoir la liste compl\u00e8te des finalistes et des laur\u00e9ats de l\u2019\u00e9dition 2019.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La qualit\u00e9 du service \u00e0 la client\u00e8le indique bien souvent la diff\u00e9rence entre une [&hellip;]<\/p>\n","protected":false},"author":29672,"featured_media":1619,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[62],"class_list":["post-2286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les TI au service\u2026 du service client\u2009! 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