{"id":307541,"date":"2021-09-16T12:14:16","date_gmt":"2021-09-16T16:14:16","guid":{"rendered":"https:\/\/www.actionti.com\/?p=307541"},"modified":"2021-09-16T12:14:56","modified_gmt":"2021-09-16T16:14:56","slug":"lintelligence-artificielle-au-service-des-lavallois","status":"publish","type":"post","link":"https:\/\/actionti.com\/en\/publications\/lintelligence-artificielle-au-service-des-lavallois\/","title":{"rendered":"L\u2019intelligence artificielle au service des Lavallois"},"content":{"rendered":"\n

Une innovation dans le monde municipal<\/em>.<\/p>\n\n\n\n

Laval, le 16 septembre\u00a02021 \u2014<\/strong> La Ville de Laval travaillera dor\u00e9navant avec des outils faisant appel \u00e0 l\u2019intelligence artificielle, au b\u00e9n\u00e9fice de ses citoyens. Ayant amorc\u00e9 sa transformation num\u00e9rique en\u00a02019, elle propose maintenant son expertise-conseil aux organisations publiques du Canada qui souhaitent acc\u00e9l\u00e9rer la leur. Plusieurs municipalit\u00e9s hors Qu\u00e9bec et des minist\u00e8res ont d\u2019ailleurs d\u00e9j\u00e0 sollicit\u00e9 sa contribution en la mati\u00e8re.<\/p>\n\n\n\n

Appui aux agents du 311<\/strong>
L\u2019int\u00e9gration d\u2019une application d\u2019assistant virtuel<\/a> faisant appel \u00e0 l\u2019intelligence artificielle a quant \u00e0 elle d\u00e9but\u00e9 \u00e0 la fin\u00a02020, au Centre d\u2019appels\u00a0311 de Laval, en collaboration avec Microsoft. Ce nouvel outil technologique a non seulement permis de soutenir avec succ\u00e8s le travail des agents, il a \u00e9galement facilit\u00e9 la participation citoyenne \u00e0 diff\u00e9rentes s\u00e9ances de consultation publique.\u00a0<\/p>\n\n\n\n

Au\u00a0311, l\u2019assistant virtuel permet de r\u00e9pondre aux demandes complexes plus rapidement, en plus de r\u00e9sumer l\u2019intervention verbale entre le citoyen et l\u2019agent dans un texte \u00e9crit. Ce dialogue est par la suite d\u00e9pos\u00e9 dans la requ\u00eate citoyenne, ce qui permet d\u2019am\u00e9liorer la qualit\u00e9 des \u00e9changes suivants entre les agents et les citoyens. Cet outil utilisant Microsoft Azure AI, Dynamics 365 et Power Platform vient donc appuyer l\u2019\u00e9quipe du\u00a0311, qui r\u00e9pond annuellement \u00e0 environ 250\u00a0000\u00a0appels sur plus de 250\u00a0sujets diff\u00e9rents.<\/p>\n\n\n\n

\u00ab Nous sommes convaincus que l’introduction d\u2019outils innovateurs faisant appel \u00e0 l\u2019intelligence artificielle a un impact positif sur l’exp\u00e9rience des citoyens, mais aussi sur l\u2019efficacit\u00e9 et la performance de nos services publics. Gr\u00e2ce aux id\u00e9es et aux commentaires qui se d\u00e9gagent de la participation citoyenne, nous poursuivons l\u2019am\u00e9lioration continue de ces outils. Nous sommes fiers de cette expertise que nous d\u00e9veloppons avec des collaborateurs tels que Microsoft et nous avons pour ambition d\u2019utiliser et d\u2019int\u00e9grer ces innovations technologiques dans d\u2019autres offres de services, comme celle du 911. \u00bb<\/em><\/p>\n\n\n\n

\u2014 St\u00e9phane Boyer, maire suppl\u00e9ant et vice-pr\u00e9sident du comit\u00e9 ex\u00e9cutif<\/p>\n\n\n\n

Des consultations citoyennes plus inclusives<\/strong>
Depuis d\u00e9cembre\u00a02020, cet outil technologique a \u00e9t\u00e9 utilis\u00e9 dans le cadre de s\u00e9ances de consultation citoyenne. L\u2019\u00e9crit des interventions verbales de tous les participants apparaissait alors au bas de l\u2019\u00e9cran de l\u2019application Microsoft Teams. Cette nouveaut\u00e9 a favoris\u00e9 une meilleure compr\u00e9hension des projets par tous, ce qui a ensuite permis <\/a>la formulation de commentaires plus \u00e9clair\u00e9s. Cette initiative s\u2019inscrit donc dans la volont\u00e9 de la Ville de favoriser l\u2019inclusion et d\u2019offrir une meilleure accessibilit\u00e9 aux s\u00e9ances de consultation.<\/p>\n\n\n\n

Renseignements additionnels<\/strong>
Pour obtenir de plus amples renseignements sur ce partenariat et les innovations en cours \u00e0 Laval, consultez le www.partenariatpublic.laval.ca<\/a>. Pour en savoir davantage sur l\u2019application d\u2019assistant virtuel, visionnez la vid\u00e9o disponible sur la cha\u00eene YouTube<\/a> de la Ville de Laval\u00a0
Cr\u00e9dit photo\u00a0: Annie Poirier<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Une innovation dans le monde municipal. 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